Policies & Procedures
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Non- Medical Home Care Policies & Procedures Manual !

140 Policies & Procedures                                                                     31 Forms

 

                                                  

 

We are pleased to offer you an excellent range of fully editable pre-written policies & procedures, guidelines and forms written/produced using MS Word.

 

 

If you are just starting out and/or want to improve your existing business operations our Non-Medical Home Care Policies & Procedures manual will prove to be a very valuable resource. It contains important policies and procedures which provide the framework that defines your company’s/agency’s operating principles and processes. Our P & P manual will also prove to be very useful in helping you with any licensing requirements for a non-medical home care business.

 

Policies & Procedures are important because they:

  • Reflect your company’s/ agency’s values, mission and vision
  • Help promote quality improvement and aid in risk management
  • May be required for legal, licensing, certification and/or accreditation purposes
  • Act as a communication and teaching tool
  • Provide direction and guidance and to allow staff to perform their activities and tasks with consistency and efficiency
  • Help avoid conflict and the potential for misunderstanding.
  • Help to orient new staff, employees and contract workers about their purpose, job standards and expectations.

 

Features & Benefits:

  • Pre-written policies & procedures-All the policies & procedures are pre-written/produced in Microsoft Word (MS Word). Since the policies are pre-written you will save a lot of time and effort as well as money. You will need a copy of MS WORD.
  • Easy to edit and customize. Easily editable in MS Word. Add your own company/agency name and logo to give your P & P manual that personalized look. Easy to modify the content to better suit your requirements. Easy to add additional policies and/or delete ones you don’t need. Each policy & procedure is a separate document.
  • Value added- Includes forms, guidelines, definitions and references.
  • Flexible. Even though the manual is tailored to the American home care environment , it can be used in any country as a template, since it is so easy to modify, add or delete content to reflect your agency’s/company’s policies or those of your area.

 

Click Here To See a Sample!

Policies & Procedures Included:

Section One: Organization & Administration
Mission, Vision & Values 1.10
Legal Structure & Governing Body 1.20
Organizational Structure 1.30
Service Areas 1.40
Operating/Service Hours 1.50
Staffing & Staff Structure 1.60
Roles & Responsibilities of Manager/Administrator 1.70
Contracted Services 1.80
Display of Home Care/Business License 1.90
Certificates of Insurance 1.100
Office Building’s Compliance with Regulations 1.110
Promoting Agency Services 1.120
Record Management 1.130
Section Two: Scope of Services
Services Provided 2.10
Personal Care Services 2.10.10
Homemaker Services 2.10.20
Companion/ Sitter Services 2.10.30
Respite Services 2.10.40
Friendly Reassurance Services 2.10.50
Chore Services 2.10.60
Section Three: Service Delivery & Client Care
Service Delivery Process 3.10
Provision of Information 3.10.10
Assessing Client Needs 3.10.20
Acceptance of Clients 3.10.30
Service Plan 3.10.40
Service Agreement 3.10.50
Consent to Receive/Refuse Services 3.10.60
Consent to Release Information 3.10.70
Monitoring & Follow-up 3.10.80
Client Notification of Change in Service 3.20
Withdrawal & Termination of Service 3.30
Rights & Responsibilities 3.40
Matching Clients & Home Care Workers 3.50
Supervision of Services 3.60
Entering Clients’ Homes 3.70
Failure of Clients to Answer Door 3.80
Client Emergencies 3.90
Weather Related Emergencies 3.100
Unstable Health Conditions 3.110
Confirmation of Service Hours 3.120
Transporting Clients in Private Vehicles 3.130
Managing Clients’ Finances/Property 3.140
Legal Issues Regarding Clients’ Finances/Property 3.140.10
Allegations of Financial/Property Misuse 3.140.20
Safe Storage of Medications 3.150
Client Abuse 3.160
Acceptance of Gifts 3.170
Confidentiality & Privacy of Client Information 3.180
Client Satisfaction Review 3.190
Client Complaints/Grievances… 3.200
Documentation & Client Records 3.210
Records Kept in Clients’ Homes 3.210.10
Safeguarding Client Records 3.210.20
Retention & Destruction of Client Records 3.210.30
Client Access to Information 3.210.40
Section Four: Human Resources
Recruitment, Selection & Hiring 4.10
Pre-Employment Background Checks 4.20
Licensure, Certification & Registration 4.30
Job Descriptions & Employment Types 4.40
Training & Development 4.50
Orientation 4.50.10
Personal Care Provider Training 4.50.20
Homemaker Training 4.50.30
Companion/Sitter Training 4.50.40
Annual Training 4.50.50
Staff Record of Training 4.50.60
Competency Evaluations 4.60
Probationary Period 4.70
Performance Appraisals 4.80
Human Rights 4.90
Equal Opportunity 4.100
Sexual Harassment 4.110
Cultural Diversity 4.120
Standards of Conduct & Work Ethics 4.130
Conflict of Interest 4.140
Employee Benefits & Compensation 4.150
Employee Breaks 4.160
Overtime 4.170
Dress Code 4.180
Privately-Owned & Agency Vehicles 4.190
Drugs & Alcohol 4.200
Secondary Employment 4.210
Disciplinary Action 4.220
Termination of Employment 4.230
Grievances/Complaints 4.240
Personnel Records 4.250
Confidentiality of Personnel Records 4.250.10
Section Five: Health & Safety
Employee Personal Safety 5.10
Home Environment Safety 5.20
Hazardous Household Materials 5.20.10
Oxygen Therapy 5.20.20
Violence & Threats of Violence 5.30
Threats 5.30.10
Assaults 5.30.20
Weapons 5.30.30
Bomb Threats 5.30.40
Hostage Situations 5.30.50
Suicide Situations 5.30.60
Environmental Emergencies/Disasters 5.40
Fire 5.40.10
Earthquake 5.40.20
Hurricane 5.40.30
Tornado 5.40.40
Power Outages 5.40.50
Chemical Spills 5.40.60
Infection Control 5.50
Blood-borne Diseases 5.60
Exposure Control Plan for Blood-borne Diseases 5.60.10
Reporting and Recording Exposure to
Blood-borne Diseases 5.60.20
Universal Precautions 5.70
Personal Protective Equipment (PPE) 5.70.10
PPE - Gloves 5.70.20
PPE - Gowns & Aprons 5.70.30
PPE - Masks & Protective Goggles 5.70.40
Hand Washing 5.70.50
Sharp Objects 5.70.60
Handling & Transporting Specimens 5.70.70 Laundry 5.70.80
Blood & Body Substance Spills 5.70.90
Household Wastes 5.70.100
Aseptic Techniques 5.80
Care & Handling of Equipment 5.90
Care of Urinary Catheters 5.100
Hygienic Measures in the Home 5.110
Food Safety 5.120
Infectious/Communicable Diseases in the Community 5.130
Employees with Infectious/Communicable Diseases 5.140
Clients with Infectious/Communicable Diseases 5.150
Pregnant Employees 5.160
Immunizations 5.170
Section Six: Financial Management
Financial Management System 6.10
Service Fees/Rates 6.20
Cash Disbursements 6.30
Cash Receipts 6.40
Billings & Receivables 6.50
Payroll 6.60
Bank Reconciliations 6.70
Section Seven: Quality & Risk Management
Continuous Quality Improvement 7.10
Continuous Risk Management 7.20
Annual Agency Evaluation 7.30
Section Eight: Forms (Listed Alphabetically):
Bomb Threat Checklist
Client Satisfaction Questionnaire
Complaint/Grievance
Consent to Release Information
Declination of Influenza Vaccination
Employee Performance Appraisal
Employee Time Sheet
Employer & Employee Agreement
Employment Candidate Interview
Financial Transactions Record
Flow Sheet
Home Safety Checklist
Incident Report
Job Description - Manager/Administrator
Job Description – Home Care Companion
Job Description - Homemaker
Job Description - Personal Care Attendant
Job Description – Supervisor
Mission, Vision & Value Statement
Nursing Assessment
Organizational Chart
Personal/Private Vehicle Mileage Sheet
Post Exposure Incident Report for Blood-borne Diseases
Pre-employment Background Check
Progress Notes
Reference Checks
Request or Decline a Hepatitis B Vaccine
Rights & Responsibilities
Service Agreement
Service Plan
Staff Record of Training